An AI receptionist for immigration firms that answers callers in the language they are most comfortable in.
Many immigration callers are nervous, calling after work, and more comfortable in a language other than English. A firm that cannot answer them in that moment often does not get a second try.
Why the phone matters for immigration law firms
Immigration firms get high volumes of case-status and document questions from existing clients on top of new inquiries. Splitting those cleanly, and capturing new matters accurately the first time, saves the paralegals hours.
Calls it answers
- New-matter intake: visa type, current status, and goal
- Existing-client status and document-deadline questions routed to the right paralegal
- Consultation booking, in person or by video
- Fee and process questions answered from your approved text
- After-hours calls from other time zones
Calls it makes
Outbound calling only goes to people who gave you their number and agreed to be contacted. In the US, AI-generated voices are treated as artificial under consumer calling rules, so we do not build cold-calling.
- Returning inquiries from people who gave you their number
- Consultation confirmations
- Document reminders to clients who agreed to contact
What it collects before anything reaches you
- Name and callback number
- Country of origin and current status, if the caller chooses to share
- What they are hoping to do (family, work, asylum, citizenship)
- Any deadlines or notices received
- Preferred language for the consultation
When a person takes over
- Anyone mentioning detention, a removal notice, or an imminent deadline
- Existing clients with an active case
- Anything that asks for legal advice
Where it plugs in
Typically connected to case-management software such as Clio or a CRM and a calendar, with an intake summary to the right attorney or paralegal.
One thing to know up front
Language support is decided per language and tested before it is promised: the agent supports the languages the voice and speech stack handles well, and the list is confirmed before a quote. Detention and removal calls go to a human immediately. No legal advice is given.
How a build works
- You describe how calls come inA short call about your real call types, hours, and what a good outcome looks like.
- We write the agent around your rulesYour script, your escalation rules, your wording for anything sensitive. You approve it before it takes a live call.
- It goes live on your numberCalls are answered by the agent and summaries land in your inbox, CRM, or phone.
- We review the calls and correct itEarly call logs are read and the agent is fixed where it handled something badly.
We are a Pakistan-based team and work with US businesses remotely, over calls and a shared project board, with no time-zone dependency on the live agent, which answers around the clock. See how we work with clients outside Pakistan.
AI voice agents for immigration law firms: questions
Updated September 2026
English is the default. Other languages depend on the speech and voice tools, so we test the ones you need before promising any. Urdu and English are already part of our usual setup.
It flags the call as urgent and transfers or alerts an attorney immediately, with the details the caller gave. It offers no advice.
Only if your case software allows a status lookup. Otherwise it takes a message for the paralegal.
What we have actually built
A live client voice agent that calls and qualifies its own leads and books the appointment on the call, plus the full service page for what a build includes.
Tell us how your calls actually come in.
Describe a typical day on your phones and you get a specific quote and a real timeline, not a brochure.
info@zaheenzuberi.com