An AI receptionist for auto repair shops that handles the status calls so the service writer can handle the customers.
A shop phone rings all day with the same questions: is my car done, how much for a brake job, can you fit me in today. Each call interrupts a service writer who is already with a customer.
Why the phone matters for auto repair shops
Status and booking calls make up much of a shop's phone traffic, and they are the ones an agent can take cleanly. The calls it should not take, such as diagnostics and approval of extra work, go straight to a person.
Calls it answers
- Booking drop-off appointments for service and repairs
- Where is my vehicle: status calls answered from your shop system
- Price questions answered from your published rates
- Tire, oil change, and inspection scheduling
- After-hours calls, including towing questions
Calls it makes
Outbound calling only goes to people who gave you their number and agreed to be contacted. In the US, AI-generated voices are treated as artificial under consumer calling rules, so we do not build cold-calling.
- Service-complete and pickup-ready calls
- Reminder calls for maintenance due, to customers who agreed to them
- Following up on declined work for customers who agreed to contact
What it collects before anything reaches you
- Name and callback number
- Vehicle year, make, and model
- Symptom or service wanted
- Whether the car is drivable
- Preferred drop-off day and time
When a person takes over
- Diagnosis questions and approval of additional repairs
- Warranty and comeback complaints
- Fleet and commercial accounts
Where it plugs in
Typically connected to a shop-management system such as Tekmetric, Shop-Ware, or a calendar where those allow, so status calls can be answered from live data.
One thing to know up front
The agent never approves extra work or states a diagnosis. Price answers come from your published labor and service rates only.
How a build works
- You describe how calls come inA short call about your real call types, hours, and what a good outcome looks like.
- We write the agent around your rulesYour script, your escalation rules, your wording for anything sensitive. You approve it before it takes a live call.
- It goes live on your numberCalls are answered by the agent and summaries land in your inbox, CRM, or phone.
- We review the calls and correct itEarly call logs are read and the agent is fixed where it handled something badly.
We are a Pakistan-based team and work with US businesses remotely, over calls and a shared project board, with no time-zone dependency on the live agent, which answers around the clock. See how we work with clients outside Pakistan.
AI voice agents for auto repair shops: questions
Updated September 2026
If your shop software exposes job status, yes. Otherwise it takes a message and flags the call for the service writer.
Only standard services you have priced, like an oil change. Anything that needs diagnosis is booked, not quoted.
It follows your rule: give a towing partner's number, or flag the call to your on-call person.
What we have actually built
A live client voice agent that calls and qualifies its own leads and books the appointment on the call, plus the full service page for what a build includes.
Tell us how your calls actually come in.
Describe a typical day on your phones and you get a specific quote and a real timeline, not a brochure.
info@zaheenzuberi.com